On the Evolution of Work Systems in the Digital Economy
Tag Archives: teamwork
Missed deadlines mean lost customers.
This is true whether you’re shipping products, performing installations, or delivering food. Imagine you run a cable company. You have a customer that rearranged their day and stayed home from work to let your installation specialist in during a 4 hour service window. If your worker shows up late, you’re probably going to lose that customer (and likely get a bad review). Fortunately, there are two proven strategies that can help you stay on top of deadlines, increase customer satisfaction, and earn repeat sales: backward scheduling and forward scheduling.
What Is Forward and Backward Scheduling?
Forward scheduling and backward scheduling are planning strategies. Both methods are useful for strategic planning at all levels of complexity. Whether you’re mapping delivery routes for multiple drivers or scheduling maintenance appointments for service teams, you can benefit from using one or both of these strategies. Read more of this post
Here is another informative infographic, submitted by Circa Interactive. This one explains various aspects of achieving cross-functional integration for companies: why cross-functional integration is necessary, how it can be helped along with information gathering, marketing benefits of cross-functional integration, obstacles to achieving it, and how it can be implemented.
A growing number of organizational management experts are promoting the use of cross-functional integration within corporations. Although choosing to adopt this form of hierarchy would require reorganizing and redistributing responsibilities, implementing cross-functional integration is an appropriate response to the increasing prevalence of big data and other recent trends.
Here’s a post I’ve been meaning to share as it resonates with me deeply. Those of us who consider ourselves freethinkers and enjoy the process and benefits of honest, spirited debate and conflict have probably, at one time or another, experienced a form of oppression in situations where cultural norms overemphasize social harmony, cooperation, and cohesion. The problem with striving for an atmosphere of perpetual warmth and agreement, as Jane Watson describes, is that great ideas get squashed. Hence, going against conventional wisdom with regard to hiring for cultural fit is especially important for organizations that aim to be innovative. Watson’s post provides a thought-provoking alternative view on what makes a great team, so check it out!
What a whirlwind at the 2015 HRPA Annual Conference this week! On day one, following three keynotes, 2 sessions, lots of coffee, and two after-parties later, I arrived home with a brain full of ideas and an iPhone full of notes. Here’s my first post from this week’s HRPA Annual Conference 2015:
Why Your Organization Needs More Rebels, Heretics, and Weirdos
Take a second and think about the best team that you have ever been part of. What made the team great? What did it feel like to be part of it? How did the team members interact with one another?
If the team you’re thinking of was the picture of harmony and cooperation, it might be worth questioning your rose-coloured recollections of just how great it actually was. In the session “When Getting Along Doesn’t Equal Results” Nicole Bendaly notes that while harmony and cohesiveness often figure into our…
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Introducing the next Better Collaboration video conferencing event! The information that will be presented is specifically geared towards organization leaders who’re interested in learning about the best practices for virtual collaboration. This event will take place on Wednesday, April 30, 2014, 2:00pm-3:00pm Eastern Standard Time/11:00am-12:00pm Pacific Standard Time. To register, please visit the Better Collaboration Meetup site. Details follow: Read more of this post