Work-Life Strategies & Solutions

On the Evolution of Work Systems in the Digital Economy

Tag Archives: outsourcing

How to Optimize Your Small Business Delivery Services

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Growing demand for delivery may have you thinking it’s time to outsource your last-mile delivery process. But what if your team could deliver faster and more efficiently and handle greater capacity without giving up control over your customers’ experience? A route-optimization software can help small businesses across the globe do all of these things and more.

The Delivery Challenges Small Businesses Face

When it comes to the local delivery challenges facing small businesses, we’ve learned a lot from working with more than 800 businesses all over the world. There is immense pressure on companies of all sizes to be able to compete with Amazon’s standard for two-day delivery and consumers’ rising expectations for convenience. 

Shoppers expect retailers to offer delivery, and if those customers aren’t able to get their orders fast enough (or at a price that they find reasonable), many customers will go somewhere else. 

According to a study conducted by the National Retail Foundation, 90% of consumers say convenience impacts their decision when selecting retailers, and 97% of consumers reported that they had abandoned a purchase because they felt it was inconvenient.

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