On the Evolution of Work Systems in the Digital Economy
Tag Archives: food delivery companies
Currently the traditional model of delivery, where a customer contacts a local restaurant directly, still accounts for nearly 90% of all delivery orders, with ⅔ of those being ordered by phone. However as technology has shown in many other commercial markets, the ability and desire to purchase or order anything online is growing quickly.
Recently the worldwide market for food delivery has been estimated to be worth over $87 billion, which is around only 1% of the total food market, and 4% of food sales by restaurants or fast-food chains. Americans themselves are expected to spend over $12.5 billion a year by 2019 on delivery food. With the estimated growth the by around 3.5% per year for the next 5 years, many companies and startups are trying to get their piece of the pie.
Companies like Deliveroo, UberEats, and Eat24 have slowly grown to become the middle-man between the customer and restaurants throughout many cities in North America and the UK. The concept is to basically offer as large a choice of restaurants as possible based on your address. Two models of this concept have been developed that both involve dealing with numerous restaurants but handle the delivery of food completely different. One model is operated by aggregators. These aggregators take orders online or via app, and pass the order along to each individual restaurant who then handles delivery themselves. The other model can be defined as “new delivery,” which is a concept that requires the company taking the orders to also control the logistics and delivery. Read more of this post