Work-Life Strategies & Solutions

On the Evolution of Work Systems in the Digital Economy

Tag Archives: Customer service

Social Media and Customer Service [Infographic]

For those who’re interested in the subject of providing customer through social media, the following infographic, which was submitted by Circa Interactive, is quite informative. It covers topics like why companies should use social media to provide customer service as well as why American customers themselves seek customer service through social media. So check it out if you’re deciding whether or not to include the use of social media in your customer service repertoire.

Via USC Dornsife:

Social media is a vital communication platform and key customer service tool for businesses and organizations. Social media provides businesses the opportunities to offer instant customer service and can also help build brand validity, awareness, and exposure to core, niche or mass audiences. Similarly, it can improve customer relations and extend your brands reach across the Web.

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The Happy Workplace: Reflection on a Presentation about Zappos’ Company Culture

A couple of days ago I attended a presentation by Zappos’ CEO, James Key Lim, in Sacramento, California. Lim spent an hour talking about the decision to turn things around at Zappos several years ago by developing and prioritizing a strong work culture of happiness that values transparency, trust, social connections, and fun (e.g., they have toys and games at work). Company culture is the #1 concern there as Lim emphasized over and over again. Unfortunately I didn’t hear or even find anything later about their take on job design and person-job fit as I hoped, however the Zappos philosophy on hiring as well as information on the hiring process itself can be found on YouTube. Read more of this post
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