Work-Life Strategies & Solutions

On the Evolution of Work Systems in the Digital Economy

Tag Archives: customer satisfaction

Google Maps and Route Optimization Software: Why They’re Different

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The difference between planning routes on Google Maps and route optimization software is enormous. In order to understand the two route planners, we must define their route planning purposes:

What is a Route Optimization Software?

A route optimization software is powered by algorithms to efficiently and logically organize the order of stops for multiple drivers, accommodating the various constraints that your business has. 

What is Google Maps?

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How to Optimize Your Small Business Delivery Services

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Growing demand for delivery may have you thinking it’s time to outsource your last-mile delivery process. But what if your team could deliver faster and more efficiently and handle greater capacity without giving up control over your customers’ experience? A route-optimization software can help small businesses across the globe do all of these things and more.

 

The Delivery Challenges Small Businesses Face

When it comes to the local delivery challenges facing small businesses, we’ve learned a lot from working with more than 800 businesses all over the world. There is immense pressure on companies of all sizes to be able to compete with Amazon’s standard for two-day delivery and consumers’ rising expectations for convenience. 

 

Shoppers expect retailers to offer delivery, and if those customers aren’t able to get their orders fast enough (or at a price that they find reasonable), many customers will go somewhere else. 

 

According to a study conducted by the National Retail Foundation, 90% of consumers say convenience impacts their decision when selecting retailers, and 97% of consumers reported that they had abandoned a purchase because they felt it was inconvenient. Read more of this post

What Is Reverse Logistics? The Delivery Process You’re Overlooking

What is Reverse Logistics?

Reverse logistics is any part of the logistics process where goods or services move from what is typically their final destination (the customer) back to their origin (or in some cases, to a third location). Reverse logistics encompasses work that happens after a product is delivered to a customer.

Let’s say you run a craft brewery. Delivering kegs to restaurants would be part of your forward logistics process. Picking up empty kegs from restaurants and bringing them back to your brewery would be reverse logistics.

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How Delivery Planning Can Grow Your Business in 2020

What Is Delivery Planning?

Delivery planning is the practice of planning out routes and logistics to deliver products. Companies that deliver products such as pizzas, flowers, and water all use delivery planning to get their products into the hands of customers.

 

The four factors of successful delivery planning

 

There are four factors you should consider when assessing your delivery operations. A well-executed delivery plan will excel in each of the following areas: Read more of this post

Social Media and Customer Service [Infographic]

For those who’re interested in the subject of providing customer through social media, the following infographic, which was submitted by Circa Interactive, is quite informative. It covers topics like why companies should use social media to provide customer service as well as why American customers themselves seek customer service through social media. So check it out if you’re deciding whether or not to include the use of social media in your customer service repertoire.

Via USC Dornsife:

Social media is a vital communication platform and key customer service tool for businesses and organizations. Social media provides businesses the opportunities to offer instant customer service and can also help build brand validity, awareness, and exposure to core, niche or mass audiences. Similarly, it can improve customer relations and extend your brands reach across the Web.

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