On the Evolution of Work Systems in the Digital Economy
Tag Archives: assessment
First, let’s get one thing out of the way. Traditional interviews don’t actually predict performance. Rather, the best way to predict performance is to test job-related skills in context. Nevertheless, there is a place for interviews in the hiring process. Interviews are a useful tool to build rapport, and even start a relationship, with candidates after their skills have been validated. They can, and should, also be used to answer unanswered questions from the hiring process.
Interviewing is often used as a synonym for candidate selection, but it shouldn’t. Interviews should only comprise a small part of the candidate selection process. In fact, if an “interview process”, a.k.a. a selection process, is designed properly then traditional interviews only need to play a minor role.
Rather than dealing with hypotheticals, I’m going to share a real blow-by-blow story about a recent hire we made. The process included a recruitment agency, marketing, online skills assessment using our own platform, interviews and reference checks. I’ll explain how each step worked and why we did things in a very deliberate order. Read more of this post
The same, but different
Is a graphic designer at a major accounting firm the same job as a graphic designer at an early-stage startup? There is an obvious overlap is functional skills, but that’s where the similarity ends.
A designer at startup will have limited resources and even less time. They’ll be required to “ship fast” because the clock is ticking and everything is an experiment. Management will have a relatively high tolerance for mistakes, and decisions will be made on the spot.
Conversely, a large accounting firm will be far less tolerant of risk, decisions are made by committee, perfection will be prioritized over speed and autonomy will likely be low.
How similar do these roles sound now?
While the fundamental craft is essentially the same, the context is entirely different. Success is measured differently, and the respective operating environments have very little in common. Read more of this post
Today we can do so many things remotely. We can do our grocery shopping from the couch, we can pay bills or buy tickets without lining up, and we can see what our dogs are doing in the backyard from our phones. We even know when our ride will arrive without needing to speak to anyone. We owe that to technology, which has made our lives so much more convenient.
“Space isn’t remote at all. It’s only an hour’s drive away if your car could go straight upwards.”
– Fred Hoyle
Technology is not a substitute for everything though. Sometimes, our practical objectives can be achieved with greater speed but the intangible, human touch is missing. Just like the sensation of a scented candle can’t be experienced remotely, body language may be harder to read and rapport can be more difficult to generate. A handshake or an embrace are not possible.
The hiring process is a negotiation, with a view to form a partnership. Technically, that partnership is between a business and an employee. But in reality, it is a partnership between human beings who need to work together and achieve common goals.
Does that mean that you have to meet each candidate in person before hiring them? Not necessarily. But you do need a plan for overcoming the challenges that the physical distance can create. Read more of this post