Special Feature: 8 Ways to Stop Over-Servicing Your Clients
June 3, 2018
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The following thoughtful article for business owners covers recognizing the issue of over-servicing clients and steps you can take to address this problem. In 8 Ways to Stop Over-Servicing Your Clients, Brenda Barron at Clicktime.com writes:
Over-servicing a client happens on many occasions. More often than not, we’re talking about a longtime client who’s become friendly with your company and occasionally asks for additional tasks to be completed. Other times it can be about keeping a valuable name brand happy and bending over backwards to keep them. Unfortunately, this is a drain on your company’s resources, and it could be forcing you to use far too many labor hours. In fact, several small tasks can turn into a significant amount of time if you’re not careful, and over-servicing costs can easily reach 500K/year.
That’s why it’s important to check to see if your firm is over-servicing any of your clients. After you’ve identified some of the clients with over-servicing problems, you can make the transition easier for your employees. No one wants to tell a friendly client that you can’t complete work for them, and sometimes it’s even harder to raise rates. But in order to keep your costs low, it must be done.
Read more at 8 Ways to Stop Over-Servicing Your Clients